To be successful,

• You must deeply understand your customers’ journey and identify innovative solutions leading to better customer outcomes.
• You have to deliver powerful digital platforms, services, and data foundations that encourage agility and reuse across the business.
• You must define and build an adaptive IT organization reflective of a changing enterprise
• And finally, align IT governance, policies, and incentives to drive performance

But it’s not easy

• Identifying and fixing the fragile “Frankenstacks” of legacy solutions
• Or Fixing the inability to execute on changes the business demands
• Or Changing how people work – battling “that’s not how we do things”
• And connecting the dots – orchestrating the various visions of the IT across the business